Your Data at J9 Casino Complete Protection

J9 Casino is an international online gaming platform serving Bangladesh and multiple countries worldwide. Your privacy is not just a legal obligation to us — it is a core principle of how we do business.

This privacy policy applies to the J9 Casino website, mobile app, and all associated services. When you register, play games, or use any of our services, the information you provide is governed by this policy.

This policy explains:

• What types of data we collect and why.
• How that information is used and stored.
• Circumstances under which your information may be shared.
• The measures we take to protect your information.
• Your rights and how to exercise them.

J9 Casino collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Directly Provided Information

• Personal Identification Details: Full name, date of birth, and nationality.
• Contact Details: Email address, mobile number.
• Identity Verification Documents: A copy of your National ID (NID), passport, or driving license.
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and transaction history.
• Address: Current residential address and utility bill (if verification is required).

Automatically Collected Information

• Device Information: Device type, operating system, and browser.
• IP Address: For approximate location detection and security purposes.
• Usage Data: Games played, session duration, and session details.
• Cookie Data: Preferences, login sessions, and analytics data.

J9 Casino uses collected data only for specific purposes. We never use your information for anything unnecessary.

If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time by contacting our support team.

J9 Casino does not sell your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Processor: Transaction details are shared with bKash, Nagad, and Rocket as needed to process deposits and withdrawals.
• Identity Verification Service: Documents are verified through accredited verification agencies as part of the KYC process.
• Legal Authorities: To comply with court orders, regulatory requests, or Anti-Money Laundering (AML) laws.
• Technology Partners: Server hosting and cybersecurity service providers, all operating under strict confidentiality agreements.

J9 Casino uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

Cookies We Use

• Essential Cookies: These are essential for maintaining login sessions and site security — the site cannot function without them.
• Performance Cookies: Analytics data is collected to understand which sections of the site are used most.
• Functional Cookies: Remembers your language preferences and settings.
• Marketing Cookies: Used to show relevant offers and promotions (you can turn this off).

You can disable cookies at any time from your browser settings, though some site features may become limited as a result.

J9 Casino protects your data using industry-standard security measures. Our servers are hosted in internationally certified data centers with 24-hour monitoring.

Our Security Measures

• 256-bit SSL Encryption: All data transmissions take place over encrypted channels.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for login and withdrawals.
• Regular Audits: Third-party experts conduct regular security audits.
• Data Backup: Secure, encrypted backups are stored on a regular basis.

How Long We Retain Your Data

Data for active accounts is retained for the duration of the account. Even after an account is closed, certain data is kept for a minimum of 5 years due to AML and legal obligations. Data is securely deleted once it is no longer required beyond this period.

Every registered user at J9 Casino has the following rights regarding their personal data:

J9 Casino strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If we receive information indicating that a user is under 18 years of age, we will immediately:

• Suspend the associated account.
• Delete all collected data associated with the account.
• Arrange a refund for any transactions that may have taken place.

J9 Casino's platform may occasionally reference third-party game providers or payment services. These third parties have their own privacy policies.

We recommend reading the privacy policy of any third-party service before using it. J9 Casino is not responsible for how your data is handled on third-party platforms.

J9 Casino may update this privacy policy from time to time. When significant changes are made, we will:

• We will send a notification to your registered email address.
• We will post a clear notice of the changes on our website.
• The date of any changes will be noted at the top of this page.

Continued use of J9 Casino after any changes will be considered acceptance of the updated policy. If you object to any changes, you always have the option to close your account.